New Hire Spotlight: Shyam K., Director, Customer Success

Through our New Hire Spotlight blog series, we want to share insights from our hiring process and shed light on the rockstars that strengthen our team.

Meet Shyam Krishnan. He brings tons of experience and a passion for making customers and companies succeed together. He has worked in various verticals but decided that tech is very addictive and exciting. Read more about his interview experience below.


How long have you been working at Indix?
I’m entering my 6th month in a couple of weeks!

What first attracted you to want to interview with Indix?
I was a “passive” candidate. I wasn’t really looking, but the fact that I got a very personalized note from the recruiting team stating why they thought I’d be a good fit for leading customer success was a huge factor in framing my initial response.

What about the interview process helped convince you that Indix is the place for you?
For me, it was a transition from a bigger company to the startup world; the fact that people were genuine in the interview process and coupled with that, they were able to be decisive about the hiring process, meant that I had the offer as soon as I finished all my rounds of discussion. It showed me that the company operated at a really fast pace and I loved that!

If there was one word to describe how you felt when you got your offer, what was it?  Why did you choose that word?
Excited. I was making a foray into the startup world and I had always observed and studied it from the outside. I was now going to get a hands-on view of this world and that had me hooked.

If you had to describe the whole process in one or two words, what would it be?
Supersonic speed.

If you could give advice to future candidates on how to best prepare for and handle interviews at Indix, what would you tell them?
Obviously, knowing the fundamentals is very important. I’d also say it would be good for candidates to do research and probe the interviewer on what they think current gaps are, and how they envision those to be filled with the hiring. That can give you key insights into what kind of roles you can be expected to play.

What did you learn about the team and culture at Indix during your interview process?
I observed that the team was very knowledgeable and knew their stuff. The culture was very democratic, as observed by the fact that everyone with whom I would potentially work, got to speak with me during the process. That said a lot about how employees’ views would be regarded in the company.

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